Visitor Information

Opening Times

Victoria Centre's trading times are as follows:

PLEASE NOTE: Bank holidays and individual store opening times may vary.  You may wish to check with the particular store.  Click here to go to the Store Finder.  Catering outlets may be open earlier on Sunday's.

Customer Information Desk

The Customer Information Desk is located on the Lower Mall outside John Lewis and can be contacted on Nottingham 0115 912 1281.

Visit the Customer Information Desk for the following:

• Information about Victoria Centre
• Gift Card purchases
• Lost property
• Information about the local area
• Blue Badge parking validation.  Please bring your Blue Badge Photo ID and leave your Blue Clock in your vehicle.

Getting Here

Travelling by car

Victoria Centre is located at the North of Nottingham City Centre accessible via the A60.  

Our Car Parks can be found by following the City Centre ‘Park Smart’ signage.  We are in Victoria Zone. 

White Zone (24hrs): Accessed via Woodborough Road (Victoria Zone North)
Blue/Red/Green/Yellow: Accessed via Glasshouse Street or York Street (Victoria Zone South)

Postcode for car parks:
NG1 3QN (White Zone)
NG1 3LP (Glasshouse Street Entrance) 

Travelling by public transport

Nottingham is well served by train, bus and tram. Our train station is located at the South end of the city (whilst Victoria Centre is located at the North end).
A tram service operates from the train station into town, where you can alight at the Market Square (if you want to walk through the city and see other stores on your route) or at the Royal Centre.

A Trent/Barton bus service operates into Victoria Centre, whilst the Nottingham City bus service operates into Broadmarsh (towards the South of the city).

Car Parking

Parking in the Victoria Centre car parks is easy.  The White Zone Car Park is 24 hours - perfect if you are planning a night out, trip to the theatre or enjoying any of the leisure facilities in Nottingham city. Enter after 4pm and you'll only pay a maximum of £4.50 (leave before 7am). 

Why not let our Car Valet service clean the outside and inside of your car while you're shopping? You can find them in the Yellow Zone. For more information, click here.

Height Restrictions

Underground Car Park (entry via Glasshouse Street and York Street) is 1.8m.
White Zone Car Park (entry via Woodborough Road) is 2m.

Parent and Child

Our car parks now have designated extra wide spaces for parents with children. These spaces are located adjacent to the lifts in these car parks:
White Zone: Levels 1-6
Blue Zone: Levels 2,3
Green/Yellow/Red Zones: Level 3

Electric Car Charging

Victoria Centre has two designated electric car charging bays.  These can be found on level 2 of the White Zone Car Park.  These bays are free to use, you just pay your parking charges!  Speak to our Customer Services team on 0115 9121111 for more information.

        Standard Tariff      

Concession Tariff

Please note that the concession tariff is not interchangeable with the standard tariff.  Unless a car enters and leaves the car park within the stipulated times for a given concession tariff, the standard tariff will apply.

Shopmobility

Disabled Facilities

Adapted Toilets
Wheelchair adapted unisex toilets are located on both the Upper and Lower Mall.     

The following stores and restaurants also offer wheelchair adapted toilets:

Clockhouse Crèche (customer use only)
Costa Coffee
House of Fraser (2nd floor)
John Lewis (1st and 3rd floor)
Massarella's
Next
Victoria Centre Market

Disabled Access Lifts
There are larger lifts in the following stores:

Boots
House of Fraser
John Lewis
Next
WHSmith

Toilets

There are toilets located at the front of Victoria Centre near to Boots on the Lower Mall and on the Upper Mall to the rear of the Centre.

Lower Mall opening times:
Monday – Friday: 8am - 7pm
Except Wednesday: 8am - 8pm
Saturday: 8am - 8pm
Sunday: 9am - 6pm

Upper Mall opening times:
Monday – Sunday: 9am - 6pm
Except Wednesday: 9am - 8pm  

Family Facilities

Baby changing and feeding rooms are available in Victoria Centre Upper and Lower Mall toilets, and the following stores offer:

Clockhouse Crèche
Clockhouse Crèche has sessions of 1 – 2 ½ hours, which can be booked in advance, so that you can get all your shopping done whilst your children enjoy a fun and educational programme of activities.  Available to children ages 2 ½ to 7 years old.  The opening hours are:
Monday – Friday:  9.30am – 12 noon  /  1pm – 3.30pm
For more information or to book a place contact the Crèche on 0115 912 1300.

Parent and Child parking
Our car parks now have designated extra wide spaces for parents with children. These spaces are located adjacent to the lifts in these car parks:
White Zone: Levels 1-6
Blue Zone: Levels 2 and 3
Green/Yellow/Red Zones: Level 3

ATMs

For your convenience there are five ATM machines on Victoria Centre Malls:

Lower Mall
Two outside Poundworld
One outside Clintons
One adjacent to Boost Juice and outside The Watch Lab

Upper Mall
One outside Muffin Break

There is also a cash machine situated inside Tesco.

Code of Conduct

Victoria Centre has a responsibility to all visitors to provide a shopping environment that is acceptable to everyone. Victoria Centre wishes to encourage an atmosphere that does not offend visitors' values or beliefs and therefore upholds the code of conduct, which reflects socially acceptable behaviour.

We consistently aim to maintain high standards and do not permit the following:
• Intimidation of our visitors by groups or individuals
• Behaviour that is considered unacceptable to the environment
• Pets, with the exception of assistance dogs
• Shopping trolleys on the malls, other than designated areas
• Vehicles within the centre, excluding mobility-scooter and wheelchairs

Ensuring that visitors are free to shop and relax the following is not permitted:
• Leafleting, canvassing or conducting third party interviews or surveys unless authorised by Centre Management
• Unauthorised busking or selling of goods in the mall, car parks and associated areas

To ensure the health and safety of visitors we ask that everyone respects and shows due consideration for the Centre environment by:
• Not cycling, roller-blading, using micro-scooters, skateboards or Heeley's in the centre
• Not climbing or sitting on any balustrade, barrier, fence or railing
• No playing of ball games
• No swearing, shouting or use of other offensive words
• No inappropriate use of customer lifts and escalators
• The wearing of shirts / tops and footwear at all times
• Removing crash helmets upon entering the centre

The following legal conditions must be adhered to:
• Both legislation and the Centre's own smoking policy
• Alcohol is only to be consumed within premises that hold a relevant license
• Any act of vandalism towards property belonging to Victoria Centre or our retailers will be dealt with accordingly and the Police will always be informed

Filming and photography in Victoria Centre
To view Victoria Centre's (customer) filming and photography policy, please click here. If you have any queries regarding the policy, please contact us on 0115 9121111.

This list is not exhaustive and Capital Shopping Centres and Victoria Centre reserve the right to deny a person / persons entry to its property and has the right to escort them from the centre. In addition to this, any person who persistently ignores any of the above or commits a crime will be excluded for a time period to be determined by Centre Management.